Shipping Protection

Every order can be protected in transit. Here's what our Shipping Protection covers, what it doesn't, and how to file a claim.

01 What Shipping Protection Covers

If your order is lost or damaged in transit and the carrier confirms it, you're covered. Once a claim is approved, we'll arrange a replacement or a refund of the affected items.

02 What It Does Not Cover

Orders that can't be delivered because of an incorrect or incomplete shipping address entered at checkout are not covered, and neither are packages the carrier has marked as delivered. Please double-check your address before placing an order.

03 How to File a Claim

Email us at support+187@merchunlimited.com with your order number and a short description of the issue within 30 days of the expected delivery date. We'll review your claim and follow up with the next steps.

04 Need Help?

Questions about your order or a claim? Reach our support team at support+187@merchunlimited.com and we'll be glad to help.